BUILD TIME: We currently have a 6-8 week turn around time for our custom built items. This time can change depending on the season and the type of wood requested. Freshly cut wood products need prep time and time to dry (even before they can be placed in a kiln to dry) and this times varies on the species of wood.
DISTRESSING AND UNIFORMITY: Our craftsmen are masters at their trade but our hearts and style resonate with rustic farmhouse style. If a solid wood, hand-crafted, perfectly imperfect product is what your looking for...look no more! That being said each Cornerstone product is UNIQUE. It is impossible to exactly duplicate our items because they are made with human hands. Creating beauty from the discarded, bringing it to new life, but not hiding the scars and nail holes accumulated along the way is how we at CDC honor the province of each piece of wood. Due to the nature of wood each piece is unique and can accept stain differently. We appreciate the history and unique story each piece tells and want to create beautiful heirloom pieces that will last your family a lifetime.
PICK UP AND STORAGE OF ITEMS: During your order process a completion and pick up date will be given to you. Due to the size of our retail location we can only store your completed items for 3 Days. After the 3rd day your items will be taken back to our warehouse and assessed a $25 per day fee for storage, and we will reschedule a new pick up date that is convenient for both parties.
PRIVACY & SAFETY
Cornerstone Design Co is committed to respecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We will not sell or disclose any information that identifies you to a third party if requested. In addition, when you place an order with CDC your personal information and credit card information are safe.
We are happy to come out to your space and take measurements for your custom piece. We do require a non-refundable $50.00 trip fee. The $50 is subtracted from your custom build total.
We also accept measurements taken by our clients. Cornerstone Design Co. is not liable for incorrect measurements done by the client.
Credit / Debit Cards - PAYPAL - Offline Payments
We require full payment before we begin custom orders; however, you may split your custom order into three equal payments. Once the final payment is made we get going on your build!
We carefully inspect each item prior to shipment, and also request your inspection upon delivery. Should you discover a defect in your furniture, however, please contact us at (910) 223 6247 immediately. We guarantee our product for a six-month period after it’s delivered. Please be aware that natural materials will change over time. We do not cover damage from abuse, exposure to moisture, and extreme temperatures. Warranty is only valid with the original purchaser with a valid order# and matching email address.
Cornerstone Design Co. will only offer replacement should the product be damaged in transit. Customer will need to file a claim with FedEx and then email firstname.lastname@example.org with their order number and pictures of the damaged product(s). In case that the product is discontinued or out-of-stock, a refund will be issued.
Due to variations in monitor/screen settings and the wide variation in natural material, images on the website will not match the actual products shipped. The beauty of natural materials is that they are unique. Color/grain dissatisfaction will not be a valid reason for a return.
CUSTOM BUILDS AND DESIGNS
We have SOLE OWNERSHIP of any and all designs we create, including Custom Designs.
We reserve the right to SHARE any and all designs we create, including Custom Designs, on all social media
We also reserve the right to SELL any and all designs we create, including Custom Designs, in any of our retail outlets, including our online stores.
Due to the high volume, we are now charging a non-refundable $50.00 custom design fee for signs and furniture pieces. The $50.00 fee is subtracted from your custom build total.
We do offer mockups on custom pieces, however, payment is required before the design process begins. PLEASE proofread mockups. Upon approval that will be your unique piece.
We do not offer refunds or returns on custom design work.